Terms of use
www.shopen.gr is an online store for the sale of products and services via the Internet created by the limited partnership called "BOUCHOUNAS CHRISTOS AND CO", based in Nea Philadelphia, Attica, Greece, and is legally represented, with VAT NUMBER. 999178091 and ROI Nea Ionia, e-shop: 210.2796361, (hereinafter referred to as SHOPEN or COMPANY).
The following terms and conditions will apply to the use of the e-shop under the trademark SHOPEN, which is located at www.shopen.gr. Any user who enters and uses the e-shop services is deemed to consent and accepts unconditionally the following terms herewith without exception. If a user does not agree with these terms, he / she must abstain from using the e-shop and from each transaction with it.
Terms of use
THE COMPANY reserves the right to modify or revise freely the terms and conditions of the transactions at the e-shop whenever it deems necessary, and undertakes to inform consumers about any change through the pages of this e-shop. Contracts through the online store can be compiled in the Greek language.
Information & Products Provided
COMPANY is committed to the accuracy, completeness and completeness of the information provided in the online store, both with regard to the identity of the company and the transactions provided through the online store. The company, in good faith, is not responsible or liable for mistakes due to an omission in the registration of electronic data in the store.
Limitation of Liability
THE COMPANY in the context of its transactions from the online store is not liable for any further damages that may arise from the execution or not of the orders or from the delay of execution, for any reason. The online store under the trademark IMPEX HELLAS can not provide any warranty for the availability of the products, but undertakes to inform customers in good time about unavailability. The online store provides content (ie information, names, pictures, illustrations), products and services available through the site "as they are". Under no circumstances shall the Company be liable civilly or criminally for any damage (whether positive, special or repossessive, which is indicative and not restrictive, alternatively and / or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) a visitor to the e-shop or a third party for a reason connected with the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information made available by him and / or any non- allow third party interventions in products and / or services and / or information made available through it.
Intellectual property rights
All content of the online store, including badges, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, transfer or creation of derivative work based on this content or misleading the public about the real e-shop provider is prohibited. Reproduction, re-issue, upload, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of BOUCHOUNAS CHRISTOS AND CO. or any other copyright holder. The names, images, logos and distinctive features that represent the online store under the trademark SHOPEN or third parties and their products or services are trademarks of the COMPANY or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.
User Liability
Users agree and undertake not to use the online store under the trademark SHOPEN for: 1. sending, posting, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful insult and damage to COMPANY or to any third party that either violates the confidentiality or confidentiality of any person's information; 2. sends, posting, emailing or otherwise transmitting any content that infringes moral rights; oenological values, childhood, etc. 3. sending, publishing, sending by e-mail or otherwise transmitting any content for which users have no right of transmission under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as 4. sending, publishing, sending by e-mail or otherwise transmitting any content that violates any patent, trademark, trade mark or any other intellectual property right; copyright or other proprietary rights of third parties; 5. sending, posting, sending by e-mail or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, destruction or equipment of the operation of any software or computer hardware; 6. willful or unintentional violation of applicable laws or regulations; 7. harassment of third parties in any way; 8. collection or storage of
Links to this site.
The links in this site will let you leave the COMPANY website. The associated sites are not under the control of the COMPANY and the COMPANY does not bear any responsibility for the contents of any related website or any link included in an associated website, or any changes or updates to such web sites. COMPANY is not responsible for network emissions or for any form of transmission received from any linked site. COMPANY provides you with these links only as a convenience, and the inclusion of any link does not imply endorsement by the COMPANY of the site.
SECURITY AND PERSONAL DATA
COMPANY recognizes the importance of the security of Personal Data, as well as electronic transactions, and has taken all the necessary measures, using the most modern and advanced methods, to ensure maximum security. All information, related to user's personal information, is kept confidential.
The security of the COMPANY's E-shop is achieved by the following methods:
Customer Recognition
The codes used to identify you are two: the Username and the Personal Security Password, which each time you enter them give you access with absolute security to your personal information. You are given the ability to change your Personal Security Password as often as you like. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining his / her secrecy by third parties. In case of loss or leakage, you must immediately notify us, otherwise the COMPANY's shop is not responsible for the use of the password by an unauthorized person. The online store of the COMPANY does not in any way disclose or disclose your personal data and the information you trust us. The personal data that you make available to us as a member is used solely for the execution of your transactions. All information is encrypted and kept secure.
Privacy - Privacy Policy
User data (name, occupation, e-mail address, home address, fixed telephone, mobile phone, etc.) and transactions of e-shop users are treated as confidential, as is usual trade in a store. Users, when providing their information in the context of their transactions as in the present, will be informed by the COMPANY and consent and accept the forthcoming processing of such personal data for the needs of the smooth and easy transaction between the parties, as well as well as the transmission of these data to recipients who will be specifically identified and are the employees and employees of the company in the course of the contract. The existence of the right of access and of the right to object in accordance with articles 12 and 13 of Law 2472/1997 is also hereby notified.
Ensures that only authorized employees have access to transaction information and only when necessary, e.g. to handle orders. For the rest, COMPANY undertakes not to disclose the details of their clients and transactions unless they have a written authorization from them or this is imposed by a court decision or a decision of another public authority. Personal data declared at the online store are solely used by this or its affiliates to support, promote and execute the transaction relationship. All documents and electronic data exchanged between the parties in the sale will be kept by the COMPANY. The customer can access them if he so desires. All card payments are processed through Alpha Bank's Alpha e-Commerce electronic payment platform and uses TLS 1.2 encryption with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key.
Our company, in order to provide the best possible service quality to the consumer, uses the Skroutz Analytics service. Through this service anonymous usage statistics are posted to Skroutz.gr, while the data obtained through this service is covered by the Skroutz.gr privacy policy, which can be found at https://www.skroutz.gr/privacy.
PRODUCTS AND REFUNDS
Products
The customer is informed about the availability of the products through similar verbal indications. The online store includes products available and products not available. Also, the various product offers that appear in the online store always apply until stocks are exhausted.
All customers are required to unpack and check the items as well as to notify the company of this in case of aesthetic defects within 14 days. At the end of the 14 days it is considered that the items were taken in an excellent condition.
Returns of products at the Company's charge
Return of products at the Company's charge can be made in all cases where the order is executed incorrectly, that is, in the case of delivery of a species other than that ordered by type or quantity, or if, at delivery, the item is damaged, totally or in most of it or if the species is found to be defective. In this case, the customer must either not accept the receipt of the product from the beginning or request his return after consultation with the COMPANY. The products must be returned to the condition received by the customer. In the event that they are not returned, at the time agreed upon in consultation with the COMPANY, then the Online Store is entitled not to accept the refund and therefore to refuse the replacement. In all cases the product to be replaced should be returned with all the documents accompanying the product (eg DAT, Retail and so on) and full packaging. The return of the products at SHOPEN's charge will be effected either by personal and transport means of SHOPEN COMPANY or by courier, or by ELTA. In case of return of the products, and provided that the products have been previously received and checked by SHOPEN COMPANY, the refund of the money to the customer will be made by canceling the debit of the credit card, which will be handled by SHOPEN COMPANY. In the event that the products are returned damaged or incomplete, the e-shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally in whole or in part to offset this claim against the customer.
Product returns, which are considered defective on delivery at the Company's charge.
In the event that a product is / are defective at delivery, the return of this product will be charged to the COMPANY. In this case, the return of the defective product (s) can be made either by the customer himself at SHOPEN's headquarters or by sending him / her, burdened by the COMPANY with the cost of receiving it, by means of the absolute choice and after consulting the client himself with the staff of the COMPANY's Online Shop. Refunds of products that are considered defective upon delivery will be accepted within 14 (14) calendar days of delivery to the customer for all product categories. At the same time, the product should not be damaged and have all the original documents accompanying the product (eg DAT, Retail and so on) and full packaging. In case of return of the products, and provided they have been previously omitted and checked by the COMPANY, the refund of the money to the customer will be made in the case of payment by credit card, with cancellation of the debit card of the customer, which will be done with care of the COMPANY and in the case of cash payment, it will be made with a refund of the money by depositing into a bank account.
Product returns by customer charge
Repayment of products at customer's charge may be made in cases where the customer for any reason other than the above has changed his mind and no longer wishes to purchase the product unless the withdrawal period mentioned below has expired. The return of the products can be done either by the customer himself at SHOPEN's headquarters or by sending them, with the cost of sending the customer, in agreement with the staff of the IMPEX HELLAS Online Shop. In both cases mentioned above, the product should be in perfect condition along with all the original documents accompanying the product (eg DAT, Retail and so on) and complete its packaging.
In case of return of the products, and provided that the products have been previously omitted and checked by the COMPANY, the refund of the money to the customer will be made in the case of payment by credit card, with cancellation of the credit card charge, which will is done with care of the COMPANY and in the case of cash payment, it will be made with a refund of the money by depositing into a bank account.
In the event that the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.
Withdrawal
The purchaser is entitled to cancel the goods in good faith within fourteen (14) working days from the date of delivery and receipt of the products sold, returning the goods in their original condition, with all their parts, the accompanying forms and their packaging in excellent condition condition. Return of the item is accepted only if the purchaser has first repaid any amount paid by the company for shipment of the item to him and the cost of returning the item.
Defects - deficiencies of matched properties
In order to deal with defects or shortcomings of agreed properties on the sold species, the provisions of the Civil Code apply. In order for a property to be considered as agreed, it must be certified as such in writing by both parties.
Safe Products - Warranty Terms
The products offered by the COMPANY are durable products that carry all necessary safety certification. The products are accompanied by written instructions for use (other than simple to use products) and a good functioning warranty of reasonable duration.
The warranty of the device is durable according to the manufacturer from the date of purchase and allows for the free repair of the problem if the following conditions are met:
There is proof of purchase of a device.
Be sure to read and implement the manufacturer's instructions for use
Orders
Order handling - Pricing policy
When no delivery time is stated upon receipt of the order, the service is due within thirty (30) days after receipt of the order by the COMPANY, unless there is a problem with the availability of the item and this has been notified from the outset to the customer making the order or reason of force majeure. Orders are accepted and shipments are only made within Greece. Orders are executed within a working eighth (9:00 am - 5:00 pm) except Saturdays, Sundays and public holidays. The listed product prices are the final ones (including the applicable VAT). The online store of the COMPANY reserves the right to change prices without prior notice from the customer.
The company does not under any circumstances commit to ordering the products offered through the e-shop and due to a typographical or computer error they are presented at a different price than the applicable price in the published price list.
Confirmation of the order
Each order always follows e-mail and / or telephone to confirm it.
Order cancellation
Canceling an order is accepted only for as long as it has not yet been executed and the item has not been delivered (ie no delivery note has been issued), either by e-mail or by telephone. You have the opportunity to be informed about the course of your order, either by phone or by sending an e-mail.
Product availability
The company reserves the right to inform customers in the event of a subsequent unavailability of a ordered item for the possible delivery time. In this case, if it is considered that the delay makes the transaction unprofitable for the customer, the order can be revoked for the customer. Any other order is normally executed.
Prices and products that are limited in time offer are valid until the stocks are exhausted and strict time order priority will be observed in the execution of the orders.
Receipt of order
Receipt is made by the person mentioned in the order as the consignee with the demonstration of his / her identity card or passport.
How to place an order
The order of the customer is sent to the address he has indicated to the COMPANY upon ordering, by means of the company's choice, after contacting it.
THE COMPANY reserves the right to modify the terms, conditions and shipping prices at will and without prior notice.
Receipt from the store
COMPANY provides the user with the possibility of ordering the products available through the online store and receiving the products from the Outlet that SHOPEN owns at its headquarters. In particular, the customer can choose the product (s) he / she wants and receive his / her order by repaying the purchase price in cash upon receipt of the products from the SHOPEN outlet. This possibility is granted under the following terms and conditions:
The customer must be a registered member of the COMPANY's website so that he has already provided the necessary information to verify his identity (ie name, e-mail address, contact number, identity card number or passport number, Username ) and your Personal Security Password.
This order will be valid for the same business day and until the end of the opening hours of the company's shop under the trademark "SHOPEN", in case the customer does not come to the shop for the execution of his order (ie receipt of the order and repayment of the price) within the aforementioned period, its order will be canceled, without any liability of the COMPANY for any liability for this reason.
The customer will be able to come to SHOPEN's outlet to receive his order after at least two days from the time of submitting his order through the online store.
